All cashouts are subject to a maximum of a 48-hour reflection period. This does not include weekends and public holidays. If your Funds do not appear within 48 hours. Please get in touch with us using the following address. Support@goldvalley.online
Please send the below details template to support so we can help identify the issue and assist in fixing the problem or providing compensation. Platform Played : Username/Email : Bet Amount: Time/Date of incident: Screenshot of the issue
If you have an issue where your spins have been lost or are stuck Please take a screenshot of the Game with the issue and send it and the below Details to Support@goldvalley.online Time : Date : Game Played : Bet : Username:
If you have any issues with funds not being loaded. Contact support with the following details. Platform/Website – Username – Amount – Time and date – Proof of payment from your banking app – Email the above to support@goldvalley.online