Who we are. goldvalley.com is an independent iGaming media publication covering betting, casino and gaming regulation across Africa. We publish news, reviews and guides. We do not accept bets, hold player funds, or operate any gambling service, and we hold no gambling licence. The website is owned and published by U.O.M Travel Agency Ltd, a company registered in Cyprus (reg. HE391579).
If something in African iGaming needs looking at, tell us. Players who cannot get paid. Operators running without a licence. Bonus terms designed to be impossible. Suppliers behaving badly behind the scenes. We will look into it, and we will protect you while we do.
How to reach us
Email tips@goldvalley.com. Tell us what happened, when, and who was involved. Screenshots, emails, dates, reference numbers and amounts all help. If you would rather talk first, say so and we will arrange it.
What we promise you
- We will never publish your name or anything that identifies you without your clear permission.
- We will not tell the company you are complaining about who you are.
- We will tell you honestly whether we can take it further, and we will not string you along.
- We will not use your details to market anything to you, ever.
What we cannot promise — please read this
Email is not anonymous. When you write to us we can see your email address, and so can the email providers in between. We can keep you anonymous in what we publish; we cannot make you invisible to everyone.
If you need to be untraceable, create a free email account that has never been linked to your name, and use it from a device and internet connection that are not yours. Do not use a work computer or a work email account.
Please do not break the law, or breach your own employment or confidentiality obligations, to send us material. Tell us what you know — we will do the digging.
How we check things before we publish
- We verify. We look for documents, records or a second independent source. A single anonymous claim, on its own, does not get published.
- We test it against the record. Licence registers, regulator publications, company filings, terms and conditions as they were on the day.
- We give the other side a fair chance to answer. Anyone we are about to criticise is told what we intend to say and given a reasonable time to respond, and their answer goes in the story.
- We separate fact from opinion, and we say plainly where something is unproven.
- We correct ourselves promptly and visibly when we get it wrong.
If we cannot stand a story up, we do not run it. That is the whole point.
If you are the one being written about
Write to editorial@goldvalley.com. Send us the facts and we will consider them properly. If we published something inaccurate, we will correct it.
If you are in trouble with gambling
If your reason for writing is your own gambling, please also speak to someone today. The National Responsible Gambling Programme is free and confidential: 0800 006 008, or WhatsApp HELP to 076 675 0710. They can arrange counselling and self-exclusion.
